About This Site

This website has been designed to provide you with fast, easy access to health plan information and transactions as well as general health information that may be beneficial to you. Optima Health provides this online information as a community service.

The information contained in this site is presented as an educational resource and should not take the place of the advice and recommendations of your personal physician. If you have or suspect you have a health problem, please visit and seek the advice of a health care professional.

The information and links below will provide you with further details about our website and its use.


Your continued privacy and confidentiality is important to us. The intent of Optima Health’s Privacy Statement is to clarify our efforts and activities as they relate to Internet privacy. Changes in this policy will be posted on the Privacy Statement page so that you will know what information is being collected and how it is being used.

Information is retained only as long as the person has a relationship with Sentara and/or Optima Health, except for members. Optima Health member information is retained for 12 months after the termination of their membership.

Sentara Healthcare Integrated Notice of Privacy Practices

Optima Health is part of the Sentara Healthcare integrated health care system. This system is made up of companies owned by Sentara Healthcare. In order to ensure uniformity throughout the system, every member of the Sentara Healthcare family, including Optima Health, must comply with the basic privacy principals found in the Sentara Healthcare Integrated Notice of Privacy Practices.

Conditions and Terms of Use

As a visitor to our website, you are consenting to following our Terms of Use. This policy addresses copyright, consent and disclaimers about our website.

Emergency Health Situation

Information provided on this site is provided for informational purposes only. It is not intended to be medical advice. The health information furnished on this site is not intended to be complete, to suggest or recommend a course of treatment, or to replace personal consultation with a qualified health care professional.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a health or medical condition. Never disregard, avoid or delay obtaining professional medical advice from your doctor or other qualified health provider because of something you have read on this website.

If you are in the United States and think you may have a medical emergency, call your doctor or 911 immediately.

Linking Policies

Links Within Our Website

Links to other Web sites are provided as a service to our readers. However, please understand that these other sites are not controlled or endorsed by Optima Health nor its affiliates, employees, agents or contractors. Optima Health is not responsible for the information in these other Web sites.

How to Link to Optimahealth.com

We understand the importance for our constituents to be able to access information quickly and easily. We do have certain guidelines for anyone wishing to add links to Optimahealth.com from their own website.

  • A link should only be made to our root-level domain, https://www.optimahealth.com/, never to deeper pages within the site. If we should restructure our website, Optima Health will not be responsible for informing external sites of any URL changes.
  • External sites should never use a logo, slogan, or trademark found on the Optima Health website as a link button or for any other purpose.
  • Optima Health reserves the right to request the removal of any links to the Optima Health website for any reason at any time. Failure to comply with these guidelines may constitute misuse of the Optima Health name and website. Optima Health assumes no responsibility for any links posted on any site outside of optimahealth.com.

Links to External Sites

Optima Health provides links to www.sentara.com, which links to our parent company, Sentara Healthcare. We also provide links to our third-party business partners.

Any information submitted on any business partner's site is subject to the terms of use and privacy policy of that site.


All material contained within these pages is the sole property of Optima Health or its affiliates. Any reproduction or redistribution of this material is prohibited without the expressed written consent of Optima Health or the respective copyright owners. Any reproduction of illustrations or photographs appearing on these pages is strictly prohibited.

This copyright includes material and graphical elements found on this website subject to copyrights held by our third party vendors. This is particularly true of sites that are jointly operated with an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of material or graphical elements may apply, and it may be necessary to seek permission from the rights holder prior to reproducing the material.

Advertising and Promotional Policies

Optima Health does not allow external companies or constituents to advertise on its website. We do not accept fees or in kind payment to promote or advertise products that we do not sell, although we do receive administrative fees from some vendors to cover our costs. You may from time-to-time see links or content on our site where we feel that either the products or content or services may be of value to our members and visitors. In addition, we may also place links or content about non-Optima Health products on our site where Optima Health members can receive additional discounts on services or products. Users of our websites are notified in cases where links lead to non-Optima Health websites.

Using Secure Areas of the Site

Registration is required to access secure areas of the website. When you register, you are opting in to our terms and conditions. To opt out, you simply do not need to register.

Members can sign in as long as they remain a health plan member and up to 1 year from disenroll date. Other user information is not retained and user cannot sign in past date of termination of relationship.

Site Funding

Funding for the maintenance and management of this website is provided solely by Optima Health and its affiliates.