Contact Us
Need to contact us about Optima Health Community Care?
Optima Health Community Care Contact Information
Main Phone Line
24–Hour Interactive Voice Response
757-552-7474 or 1-800-229-8822, option 2
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Claims Mailing Addresses
Medical/LTSS Claims
P.O. Box 5028
Troy, MI 48007-5028Behavioral Health Claims
P.O. Box 1440
Troy, MI 48099-1440 -
EDI and EFT/ERA Information
EDI Questions
Existing customers with questions about EDI (the 837 process) should email the EDI Team at editeam@sentara.com.EFT/ERA Enrollment Questions
If you have questions about enrolling in EFT/ERA, please email EFT_ERA_Inquiry@sentara.com. -
Looking for MDOffice?
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Member Services
Members should call the member services number listed on their member ID card or Contact Us.
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Network Educators
757-552-7085 or 1-877-865-9075
Fax: 757-552-7114 -
Pre–Authorizations
Medical Care Management Pre–authorizations
757-552-7540 or 1-800-229-5522
Fax: 757-552-7429 or 1-877-800-2839Behavioral Health Pre–authorizations
757-552-7174 or 1-800-648-8420, option 2
Fax: 757-552-7176 or 1-877-800-2839 -
Provider Connection Support
Medical Provider Customer Service: 757-552-7474
Behavioral Health Provider Customer Service: 1-800-648-8420
8 a.m. to 5 p.m. Monday through Friday
Providerconnectionsupport@sentara.comEmails are responded to within three business days.
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Provider Relations
Medical Provider Service Representatives
757-552-7474 or 1-800-229-8822
8 a.m. to 5 p.m. Monday through Friday
Fax: 757-552-7316
ProviderRelations@sentara.comBehavioral Health Provider Service Representatives
757-552-7174 or 1-800-648-8420
8 a.m. to 6 p.m. Monday through Friday
Fax: 757-552-7499
ProviderRelations@sentara.comEmails are responded to within three business days.
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Quality Improvement
757-252-8400 or 1-844-620-1015
