Contact Us
If you need immediate assistance, please call member services at the number on your member ID card.
Have a specific question? See our list of Frequently Asked Questions.
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Member Services
For the fastest service, please call member services at the number on your member ID card.
You can also call our main number at 757-552-7401 or toll-free at 1-877-552-7401.
If you are hearing impaired please call our TTY VA Relay Service at 1-800-828-1140 or 711.
Phone lines are open 8 a.m. to 6 p.m. EST Monday – Friday.
Please note: To protect your confidentiality, we may not be able to provide some responses by email. Email requests are responded to within one business day.
If you need to send confidential information such as your personal health information, please sign in to this website, then click the "Contact Us" link in the top right corner.
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Locations
Main Office
PO Box 66189
Virginia Beach, Virginia 23466Roanoke Office
5060 Valley View Boulevard, NW
Roanoke, VA 24012Richmond Office
1604 Santa Rosa Road, Suite 100
Richmond, VA 23229 -
Claims Mailing Addresses
Medical Claims
P.O. Box 5028
Troy, MI 48007-5028Behavioral Health Claims
P.O. Box 1440
Troy, MI 48099-1440 -
Optima Behavioral Health
757-552-7174 or 1-800-648-8420
TTD Relay Station 1-800-828-1140
Fax: 757-552-7316 or 1-888-576-9675 -
Employment
757-552-8387
Search and Apply for Jobs -
Interested in an Individual or Family Plan?
Call 1-800-741-4825, contact your broker or get a free quote.
