Contact Us

If you need immediate assistance, please call member services at the number on your member ID card.

Have a specific question? See our list of Frequently Asked Questions.

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  • Member Services

    For the fastest service, please call member services at the number on your member ID card.

    You can also call our main number at 757-552-7401 or toll-free at 1-877-552-7401.

    If you are hearing impaired please call our TTY VA Relay Service at 1-800-828-1140 or 711.

    Phone lines are open 8 a.m. to 6 p.m. EST Monday – Friday.

    Please note: To protect your confidentiality, we may not be able to provide some responses by email. Email requests are responded to within one business day.

    If you need to send confidential information such as your personal health information, please sign in to this website, then click the "Contact Us" link in the top right corner.

  • Locations

    Main Office
    PO Box 66189
    Virginia Beach, Virginia 23466

    Roanoke Office
    5060 Valley View Boulevard, NW
    Roanoke, VA 24012

    Richmond Office
    1604 Santa Rosa Road, Suite 100
    Richmond, VA 23229

  • Claims Mailing Addresses

    Medical Claims
    P.O. Box 5028
    Troy, MI 48007-5028

    Behavioral Health Claims
    P.O. Box 1440
    Troy, MI 48099-1440

  • Optima Behavioral Health

    757-552-7174 or 1-800-648-8420
    TTD Relay Station 1-800-828-1140
    Fax: 757-552-7316 or 1-888-576-9675

  • Employment

    Search and Apply for Jobs

  • Interested in an Individual or Family Plan?

    Call 1-800-741-4825, contact your broker or get a free quote.

Need Nurse Advice?

A sick man in bed

24/7 Nurse Advice Line

Call the 24/7 Nurse Advice Line at 757-552-7250 or 1-800-394-2237 — available 24 hours a day, 7 days a week.

Learn more about the Nurse Advice Line

Virtual Consultations

With MDLIVE you can speak with a board-certified doctor or licensed therapist at anytime, from anywhere, by video conference or phone.

Learn more about MDLIVE